Contact Centre Manager average salary in Australia, 2025

A successful Contact Centre Manager should have:. Manage and inspire a high-performing contact centre team. Proven experience in managing a contact centre or similar customer service team. ...

The primary purpose of the Contact Centre Manager is to oversee the daily operations of the team, ensuring efficient data processing and high-quality customer interactions. Minimum 5 years as a Contact Centre Manager. Previous Team leader, Contact Centre Management or similar experience is essential...

The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes. The Contact Centre Manager is responsible for all aspects of the Contact Centre's per...

As an Initiative Stream Manager in our Retail Customer Contact Centre team, you’ll play a key role in engaging with key stakeholders from business, operations, technology, and compliance teams, ensuring alignment, effective communication, and successful adoption of new systems and processes. Lead th...

Manager, Contact Centre Operations - APAC. Join the Intuit Customer Success team as Snr Manager, Contact Centre Operations - APAC and play a vital role in delivering a world-class product support experience for customers that use our online suite of products and deliver optimal outcomes. Deep unders...

Manager, Contact Centre Operations - APAC. Join the Intuit Customer Success team as Snr Manager, Contact Centre Operations - APAC and play a vital role in delivering a world-class product support experience for customers that use our online suite of products and deliver optimal outcomes. Deep unders...

The Nurse Manager Grade 5 provides strategic, operational, and clinical leadership across key community-based services including the Health Contact Centre, Complex Care Coordination, Chronic Disease Management/ Respiratory CNC, Oncology and Palliative Care, NDIS and related programs. The Nurse Manag...

The primary role of Consumer Care Manager is to lead our direct-to-consumer (DTC) customer service and inside sales teams for Australia and New Zealand (ANZ). Identify and implement best practices to streamline call centre operations and improve overall effectiveness by establishing and maintaining ...

Significant opportunity to shape a recently established contact centre operation. The Customer Enquiries Service Contact Centre sits in the Engagement and Social Media team. The team also services the branch's business management and procurement needs, as well as managing the department's customer e...

Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. GIDS delivers global omni-channel investor servicing, including a contact ce...

Manager, Contact Centre Operations - APAC role at Intuit Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. Join the Intuit Customer Success team as Snr Manager, Contact Centre Operations - APAC and play a vital role in delivering a world-cl...

The Nurse Manager Grade 5 provides strategic, operational, and clinical leadership across key community-based services including the Health Contact Centre, Complex Care Coordination, Chronic Disease Management/ Respiratory CNC, Oncology and Palliative Care, NDIS and related programs. Position Classi...

What you'll bring 5+ years in contact centre management and operations planning with strong data and analytics experience Strong communication (verbal and written) and interpersonal skills Ability to influence and manage in a matrixed environment Broad end-to-end operations process knowledge Persist...

Join us in digitising healthcare!What's the opportunity?The primary purpose of the Contact Centre Manager is to oversee the daily operations of the team, ensuring efficient data processing and high-quality customer interactions. Minimum 5 years as a Contact Centre Manager. About you:Previous Team le...

The primary role of Consumer Care Manager is to lead our direct-to-consumer (DTC) customer service and inside sales teams for Australia and New Zealand (ANZ). Identify and implement best practices to streamline call centre operations and improve overall effectiveness by establishing and maintaining ...

We are the industry leader in the delivery of pre-employment medical assessments and pre-employment work fitness assessments, which is supported by our centralised Contact Centre based in our head office in Wayville SA. Greater than 5 years of management experience in leading a contact centre operat...

New line of business is seeking a Team Manager to oversee their team activities in providing customer after-sales care in relation to consumers electronics and home appliances. Review CSAT daily and contact unhappy customers to resolve their valid concerns/issues. To be able to create and maintain a...

The primary role of Consumer Care Manager is to lead our direct-to-consumer (DTC) customer service and inside sales teams for Australia and New Zealand (ANZ). Identify and implement best practices to streamline call centre operations and improve overall effectiveness by establishing and maintaining ...

As a Team Manager within our Contact Center’s located in Joondalup and West Perth, you will have the opportunity to lead our dedicated team of frontline sales and service consultants who showcase the value and benefits of RAC products and services to our members to support them with their enquiries ...

The primary purpose of the Contact Centre Manager is to oversee the daily operations of the team, ensuring efficient data processing and high-quality customer interactions. Minimum 5 years as a Contact Centre Manager. Previous Team leader, Contact Centre Management or similar experience is essential...

Manage the day-to-day performance of the contact centre operations. Operate and develop the contact centre through a customer centric approach. Proven experience of leading a service driven contact centre operation. Our client, an innovative service in the insurance space, is currently undergoing a ...

As an Initiative Stream Manager in our Retail Customer Contact Centre team, you’ll play a key role in engaging with key stakeholders from business, operations, technology, and compliance teams, ensuring alignment, effective communication, and successful adoption of new systems and processes. Lead th...

As an Initiative Stream Manager in our Retail Customer Contact Centre team, you’ll play a key role in engaging with key stakeholders from business, operations, technology, and compliance teams, ensuring alignment, effective communication, and successful adoption of new systems and processes. Lead th...

The Contact Centre Manager plays a critical role in ensuring the smooth and efficient operation of our contact centre, focusing on delivering exceptional customer service and support to all our customers and merchants. The Contact Centre Manager is accountable for overseeing teams of technical & cus...

Management Consulting – Senior Consultants / Managers, Contact Centre experience. Understand Contact centre technology and can translate business requirements into technology requirements. Understand the different customer engagement channels commonly used in contact centres, such as voice, email, c...