L2 Application Support Officer

Wesley Mission QueenslandCity of Brisbane, Queensland, Australia

11 days ago

Job description

Attractive Remuneration + NFP Salary Packaging

Join a Team Where Your Work Truly Matters

WMQ’s Business Solutions Group combines specialist technical knowledge with a deep commitment to social impact. As an L2 Application Support Officer, you’ll be crafting innovative strategies that drive continuous improvement, utilising your critical thinking and contributing to the delivery of our services for the community.

Why Join WMQ’s Business Solutions Group Team?

Purpose‑led practice – Be part of a not‑for‑profit organisation that puts people, not profits, at the heart of care.
Attractive Remuneration plus packaging benefits – Boost your take‑home pay by up to $18,550 annually through not‑for‑profit tax concessions.
Work‑life balance – Enjoy flexible hours that work around your life; we promote a culture that values personal time and well‑being.
Free and Secure Car Parking – Employees can enjoy complimentary access to secure parking.
Team Culture – Be part of a collaborative and supportive team that values your skills and well‑being.
Perks and Benefits – Discounts on private health insurance, gym memberships, travel and more.
Recognition Programs – We value recognition and reward achievements.
Career Advancement Opportunities – Diverse pathways for growth and professional development.

Your Role as an L2 Application Support Officer

You’ll support WMQ, its team and services by supporting a vast range of applications running within the organisation.

Utilise specialist technical knowledge and proactively support business‑critical applications – including testing and release activities.

Provide critical thinking to analyse root cause and provide permanent fix or workaround for identified application issues.

Actively identify and manage incidents within the incident management process to provide timely service recovery when required.

Respond to incidents according to ITIL‑aligned processes to ensure rapid service recovery, including during after‑hours and on‑call periods.

Manage SaaS system configurations, user permissions, and integrations with precision and consistency.

Drive system investigations and resolutions with urgency and accountability, minimizing impact on users and operations.

What We’re Looking For

Exceptional attention to detail, especially when working with data, configurations, and system logic.

Experience supporting SaaS platforms using ITIL.

Ability to work in an agile environment, manage priorities and projects, and be strongly customer focused.

Availability to participate in a rotating 24 / 7 on‑call support roster.

Proof of COVID‑19 vaccination status (or as required by legislation and WMQ policy).

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to travel for work.

About Wesley Mission Queensland (WMQ)

Wesley Mission Queensland is a leading not‑for‑profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values – Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect – guide everything we do.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Ready to Join Us?

Be part of something meaningful. Join a team that values you and the difference you make every day.

Click Apply today!

Please note : You will be asked for evidence of your COVID‑19 vaccination status as part of your application process as required by Legislation, Health.

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Application Support Officer • City of Brisbane, Queensland, Australia