Customer Service Representative

RandstadCouncil of the City of Sydney, New South Wales, Australia

1 day ago

Job description

Customer Service Representative (90M0533383) Parramatta, Sydney, Australia

Salary : AUD58000 - AUD65000 per annum + great commission

Your new company

Join this established organisation in theirParramatta office who are committed to providing the best service and assistance to new and existing customers. This financial institution specialise in servicing customers' debts, including credit cards, personal loans and car finance and have made it their mission to provide the best outcomes for their customers. People love coming to work with them as they do really value their employees.

Your new role

Do you love helping people? Have you always wanted an exciting career within financial services? As a customer service specialist you will deliver high quality customer service and play a key role in supporting their customers in a critical time of their lives.

Some of your responsibilities will include :

Managing your own portfolio of accounts
Establish and make contact with customers
Advising customers on their payment options and suggesting methods of payments.
Maintaining customer payment records.
Investigative searches, bring out your inner private investigator
Skip trace to locate and contact customers

Your skills and experience

Ideally you have customer service experience (retail, hospitality or call centre)

Prior hardships or collections experience, this would make you stand out!

Ability to work in a high-volume call centre environment

Results driven and motivated to achieve targets and succeed.

Excellent verbal and written communication skills are second nature to you.

Display resilience and assertiveness.

Inquisitive and enjoys problem-solving, building rapport and negotiating

Ability to earn uncapped monthly bonus’

You will receive thorough paid onboarding training

An organisation that is invested in the growth and development of their people and offers great opportunities for career progression

Supportive managers and a diverse and inclusive environment where you can be yourself and feel valued within the workplace

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Customer Service Representative • Council of the City of Sydney, New South Wales, Australia