Information Technology Infrastructure Engineer

Information Technology Infrastructure Engineer

ARA Group Blacktown, New South Wales, Australia

We're seeking an experienced IT Infrastructure Engineer to join our Technology team. In this role, you'll serve as a key technical expert and offer 3rd level technical support. This is a full-time position, offering the opportunity to work in a dynamic and fast‑paced environment.

Key Responsibilities

• Proactively engage with the wider ARA Technology team on escalated 3rd level technical support, troubleshooting and fault rectification of issues relating to Infrastructure & Cloud services.
• Design, implement and deliver technical solutions.
• Mentoring junior team members and providing relevant ‘On the Job’ instruction when required.
• Ensure documentation is kept up to date prioritising tasks based on priority, impact, and SLAs.
• Administration, support and maintenance of ICT services inclusive of On‑premises, Azure and Data Centre hosted environments to ensure optimum systems performance and highlight potential issue.
• Key Subject Matter Expert on digital transformation across ARA Group, in particular file shared Azure cloud formation and / or hybrid configuration.
• Server and networking hardware troubleshooting, problem management and root cause analysis.
• Microsoft and VMWare hypervisor maintenance and support.
• Windows stack – manage and support hybrid Microsoft environments including Windows Server Operating Systems, Active Directory, Group Policy, DHCP, DNS, Office 365, Azure Entra ID, Intune, Conditional Access, etc.
• Network design / build / install / cutover and backup and Disaster Recovery (ShadowProtect, Azure Backup, and Veeam).

Requirements

What We Offer

About us

ARA Group is an employee‑owned company with over 100 locations across Australia and New Zealand, we deliver fully integrated essential services for infrastructure and facilities. ARA has approximately 4,000 employees working across our four operating Divisions, Fire & Security, Electrical, Property Services and Products.

ARA Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Direct applicants only – No recruitment agencies please, no visa sponsorship.

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