Attendant - Helpdesk

Position

We are currently seeking to appoint a part time Helpdesk Operator at our hospital site located in Waratah, Newcastle. Reporting to the Helpdesk Manager this position requires an organised and professional individual who has the ability to work autonomously, has excellent communication skills and intermediate computer skills. The Helpdesk operates twenty-four hours per day, seven days per week therefore the successful applicant will require availability to work eight hour shifts as follows : morning shift (6am-2.30pm), afternoon shift (2.20pm-10 : 20pm) and night shift (10.10pm-6.10am) as per the roster.

Responsibilities

Our Helpdesk Operators are a primary point of contact with the core requirement of the position to receive direct requests, internal calls and emails from hospital staff seeking assistance with :

• Patient service requirements; for example a Dietitian may be communicating a patient diet change or requesting a particular meal
• Maintenance related requests; for example a patient TV may not be working correctly or the air conditioning may be too warm
• Cleaning service requirements; for example there may be a spill to be cleaned, or a bin collection required

Upon receiving these communications our Operators are then required to efficiently and accurately enter the data in our Quality Management System (QFM) for our service teams to action.

Person

We are seeking a positive and professional person who :

In line with the required Legislation, a current criminal record check and staff health clearance will be required as part of the standard recruitment and selection process for this position. Join a team that shares your commitment to quality, safety, teamwork and "can-do safely". Click apply now.

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