Project Support Officer

Project Support Officer

Deliver high impact analysis and insights and support critical business initiatives.

Who are we?

Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. We proudly employ over 200 professionals dedicated to helping shape Australia’s future and enabling the safe and sustainable progress of Australian communities. Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be the trusted voice that delivers confidence in a changing world.

About the role

We are looking for a detail‑oriented and proactive Project Support Officer to join our team and play a key role in the successful delivery of a key business project. In this hands‑on role, you will coordinate project activities, manage critical processes like invoicing and performance tracking, and help ensure the project delivers exceptional customer experience, quality outputs, and financial outcomes. This role is a salaried, full‑time, 12‑month fixed‑term contract. You’ll work closely with internal teams and external partners, contributing to continuous improvement and ensuring the project meets its key performance indicators (KPIs). This is an exciting opportunity to be part of a dynamic, purpose‑driven environment where your work makes a tangible impact.

What you’ll do

• Track and report on key performance indicators across customer experience, marketing, finance, and training platform metrics.
• Analyse data trends and provide actionable insights on user behaviour, content effectiveness, and platform usage.
• Support the development and maintenance of dashboards and prepare reports for project governance.
• Manage platform updates, including content uploads and pricing changes.
• Maintain effective relationships with external suppliers and marketing vendors.
• Act as a key point of coordination between internal teams including marketing, finance, support, and learning.
• Oversee invoicing processes and revenue reconciliation in collaboration with the Finance team.
• Provide day‑to‑day project coordination and administrative support to ensure smooth project delivery.
• Support continuous improvement efforts and take on additional tasks as directed by the Senior Manager, Strategic Initiatives.
• Work closely with and report day‑to‑day to the Project Lead on key deliverables.

About you

Culture & Benefits

Standards Australia is proud to be an employer of choice, having received the award for two consecutive years (2023 and 2024). Our iCARE values – Integrity, Courage, Accountability, Respect, and Excellence – guide everything we do. We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition to help you thrive at work and beyond.

What’s next?

If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability for this role. Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application. Should you need any adjustments to be made to our recruitment process, please contact recruitment@standards.org.au .

At Standards Australia, we are proud to be an equal opportunity employer and we are committed to fostering a working environment that values diversity, inclusion, and belonging. We strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and / or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community.

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