Technical Support Specialist I

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

STERIS is a global leader in infection prevention, surgical technologies, and healthcare solutions. As we continue to expand our footprint across Australia, we’re looking for a Technical Support Specialist l to join our Healthcare division. This role is ideal for someone who thrives in dynamic environments and is passionate about solving complex technical challenges in hospital and medical settings.

Employment : Permanent Full Time

Department : Medical Devices, Healthcare

What You Will Do

• Serve as the first point of contact for technical support across software, hardware, and connectivity issues
• Diagnose and resolve Tier 1 & Tier 2 issues using remote tools and hands-on troubleshooting
• Manage support requests via phone, email, and in-person, ensuring timely resolution and clear communication
• Collaborate with field service, installation, and project teams to implement and maintain STERIS solutions
• Assist with planning, setup, configuration, updates, and commissioning of IT systems
• Analyse logs and system data to prevent recurring issues and support escalations
• Provide after-hours support when required
• Contribute to tender submissions and respond to customer RFIs
• Maintain detailed documentation and generate reports for internal and external stakeholders
• Deliver training and proactive communication to empower users and improve system adoption

The Experience, Skills and Abilities Needed

Preferred :

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

STERIS strives to be an Equal Opportunity Employer.

Job Category : Service / Technical Services

Job Segment : Technical Support, Infection Control, Field Service, Medical Device, Patient Care, Technology, Healthcare, Manufacturing

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