CRM Specialist

Overview

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Are you passionate about bringing CRM strategies to life and making a real impact on customer engagement? We’re looking for a CRM Specialist who thrives in a collaborative environment, enjoys rolling up their sleeves to deliver campaigns, and brings fresh ideas to the table.

You’ll play a key role in executing CRM initiatives that support our loyalty program Brilliance by Michael Hill, while contributing to strategic discussions as part of a dynamic team. If you’re ready to combine hands-on delivery with strategic thinking, this is the opportunity for you.

Why you\'ll love this role

• Join a collaborative, in-house CRM team passionate about customer engagement and innovation.
• Take ownership of high-visibility lifecycle campaigns across email, SMS, and owned channels.
• Work hands-on with segmentation, automation, and test-and-learn approaches to drive real outcomes.
• Contribute your ideas to strategy while focusing on the delivery and execution of CRM initiatives

What you\'ll do

What you\'ll bring

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