Senior Manager, CRM, Records and Compliance Applications

Senior Manager, CRM, Records and Compliance Applications

Join to apply for the Senior Manager, CRM, Records and Compliance Applications role at The University of Queensland

About This Opportunity

The Senior Manager, CRM, Records and Compliance Applications leads the support and enhancement delivery of key enterprise systems — Oracle Service CRM, Governance, Risk and Compliance, and TRIM Records Management — to enable the University’s strategic objectives. You will oversee a small team within a collaborative and forward-thinking environment, ensuring these systems deliver sustainable and innovative solutions across the University.

Key responsibilities

• Managing the delivery, operational support, and continual improvement of the University’s Oracle CRM, GRC, and TRIM systems.
• Leading, mentoring, and managing a small team to ensure effective service delivery, adherence to performance standards, and alignment with University policies.
• Collaborating with senior stakeholders to align business processes, enhance system utilisation, and deliver strategic technology solutions.
• Overseeing vendor relationships, operational budgets and IT projects to ensure quality outcomes and value for investment.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds from around the world. Our professional staff contribute to teaching, research, and student life, with opportunities to influence activities that have a lasting impact on the community.

Benefits

About You

You are an experienced IT leader with a proven background in enterprise application management and a demonstrated ability to drive digital solutions that enhance organisational performance. You combine tactical strategy with hands-on leadership, guiding teams and stakeholders to deliver reliable, efficient, and future-focused technology outcomes.

You Will Bring

The successful candidate may be required to complete pre-employment checks, including right to work in Australia, criminal checks, and education checks. You must maintain unrestricted work rights in Australia for the duration of this appointment. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Suzanna Wong, Associate Director, Enterprise Applications, at s.wong7@uq.edu.au. For application inquiries, contact the Talent Acquisition team at talent@uq.edu.au, stating the job reference number in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please upload :

Our strength as an institution lies in our diverse colleagues. We are committed to equity, diversity, and inclusion, and to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process. Candidates who don’t meet all criteria are encouraged to apply and demonstrate potential. The selection panel considers potential and performance relative to opportunities when assessing suitability for the role.

Applications close Tuesday 11 November 2025 at 11.00pm AEST (R-56800).

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