Process Analyst

Overview

Senior person who can play the role of Process Lead as well. This is a 6 month contract position. Should have Telecom (preferably consumer) experience. Should have understanding of Product Lifecycle Management of Devices (Mobile, Fixed, IoT) from ranging, procurement, go to market through to end of life.

Responsibilities

• Act as Process Lead; identify business problem areas and align themselves to the pain areas through Continuous Improvement Projects.
• Strengthen and enhance internal processes to make them more efficient and effective by identifying process improvement / re-engineering opportunities.
• Work with the client’s Business Excellence & Operations teams to hunt down processes for RPA & conduct initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process Design Document).
• Act as customers’ key contact and guide them through the analysis process and become their trusted advisor on process automation.
• Provide quality consulting service with the objective to reduce cost / cycle time, improve productivity, increase revenue, improve product / service quality, and realign organizational practices with business strategies.
• Experience with Agile ways of working.
• Hands-on experience in Signavio Products – Process Manager, Process Intelligence & Workflow Accelerator.
• Process mapping and identifying non-value add steps to create lean and agile processes.

Qualifications

#J-18808-Ljbffr