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Mobile Case Manager

Mobile Case Manager

EML GroupCouncil of the City of Sydney, New South Wales, Australia
30+ days ago
Job description

Overview

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience growth and now have over 4,000 dedicated employees. We foster a learning culture and invest in our employees to ensure a long-term career at EML.

THE OPPORTUNITY : As part of our diverse team based in Western Sydney you will help make a positive impact on someone’s life every day. This role focuses on early, timely and personal face-to-face claims management, helping injured workers return to work and supporting their employers. You will undertake approximately 8 visits per week. Laptop, car allowance and phone will be provided. This is a full-time, 12-month secondment servicing the Western Sydney region with occasional travel to the Sydney CBD office.

Responsibilities

  • Deliver personalised face-to-face assistance to workers and employers
  • Provide workers’ compensation advice to stakeholders such as workers, employers and providers
  • Conduct community visits inclusive of work sites or medical clinics
  • Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
  • Consult with Providers, Employers and Return to Work Specialists where required
  • 1.5 hours travel time one way

About You

  • Strong Rehabilitation / Return to Work knowledge and experience is ideal
  • Knowledge of the NSW workers’ compensation legislation and regulations
  • Effective listener and conflict resolution skills; ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
  • Excellent attention to detail, organisational skills, written and verbal proficiency
  • Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes
  • Current unrestricted NSW Driver’s License
  • What We Offer

    EML is an equal opportunity employer and values diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. We offer career opportunities and a range of employee benefits, including :

  • A vibrant, collaborative, innovative team culture
  • Flexibility with opportunity to work from home when fully trained
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to annual tenure and performance-based recognition
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super
  • #J-18808-Ljbffr

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    Case Manager • Council of the City of Sydney, New South Wales, Australia

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