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Administration Officer

Administration Officer

Uniting NSW & ACTBerry, New South Wales, Australia
5 days ago
Job description

Salary packaging and other great staff benefits

If you’ve worked with aged care rosters and love keeping things running smoothly, this is your chance to take the next step. Join our friendly team as an Administration and Rostering Officer , where your organisation skills and understanding of aged care staffing will make a real difference every day. You’ll support our team to deliver quality care through well-planned, efficient schedules -and enjoy the stability, support, and purpose that come with working for a leading not-for-profit provider.

  • Located in Berry, NSW.
  • Full-Time Position
  • Competitive pay, flexibility & great benefits

About the opportunity

The Administration Officer is the welcoming face of Uniting, providing comprehensive administrative support and managing reception duties in our residential aged care facility. Beyond typical administrative duties, this role is vital to delivering our person‑centred approach and is key to supporting clients and their families throughout the moving‑in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.

Key responsibilities may include :

  • Respond to inquiries from internal and external stakeholders, including residents' families.
  • Collaborate with the Service Manager to ensure up‑to‑date rosters are accessible to all team members while managing the day‑to‑day rostering system.
  • Organise meetings, schedule training sessions, and take minutes as required.
  • Manage the ordering of supplies and consumables.
  • Securely scan, upload, and file resident and staff documents in the SharePoint system.
  • Process invoices promptly and accurately in the system.
  • Communicate effectively with clients from diverse backgrounds and with varied needs.
  • Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
  • Foster community connections and promote the services of Uniting.
  • Ensure clear, timely, and effective communication while maintaining the privacy and confidentiality of each client.
  • Uphold the rights and privacy of clients in line with Uniting’s policies and relevant legislation.
  • Qualifications

  • Certificate 3 in Business Administration, Customer Service or equivalent qualification / experience
  • Skills & experience

    The ideal candidate must have strong hands‑on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and WorkSmart Dynamics. The position is also responsible for online orders for laundry services and facility equipment / accessories.

  • Experience in rostering is essential.
  • Excellent communication and customer service skills.
  • Strong problem‑solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
  • Keen attention to detail and the ability to multitask efficiently.
  • Exceptional organisational and time management skills.
  • Advanced computer proficiency, including Outlook, Teams, Microsoft Office, and client data management systems expertise.
  • Creating a better future for you

    Our people are at the heart of everything we do, so we support all our Uniting team members in growing and developing to be their best through our strong commitment to learning, flexibility, and great benefits. Together, we can build a better future for the people we serve, for Uniting and You.

    What We Offer You :

  • A rewarding career with a leading human services organisation.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Access to Fitness Passport – Live your best life.
  • A supportive, inclusive, and collaborative work environment
  • A commitment to offer opportunities to grow your career
  • Purchase of additional leave
  • Employee Referral Program - $500 bonus for each successful referral
  • Who is Uniting?

    Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

    Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

    Empowered by diversity

    At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

    How to apply

    If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and / or Torres Strait Islander Community.

    What to expect

    Please know that employment with Uniting will require a National Police Check, Pre‑employment screening and References.

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    Administration Officer • Berry, New South Wales, Australia

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