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Case Management Team Lead

Case Management Team Lead

HudsonBrisbane, QLD, AU
30+ days ago
Job description

Are you passionate about empowering Aboriginal and Torres Strait Islander families and communities?Do you have the leadership skills to guide a dedicated team delivering culturally informed, person-centered support services?Seeking a dynamic Case Management Team Leader to lead and mentor a team providing vital advocacy and support to individuals impacted by family violence.

FIRST NATIONS IDENTIFIED Case Management Team Leader!

Location : Brisbane

Employment Type : Full-Time

Position Level : Leadership Opportunity

Are you passionate about empowering Aboriginal and Torres Strait Islander families and communities? Do you have the leadership skills to guide a dedicated team delivering culturally informed, person-centered support services?

We’re seeking a dynamic Case Management Team Leader to lead and mentor a team providing vital advocacy and support to individuals impacted by family violence.

To apply for this role, you must have team-leader and management experience.

About the Role

As the Case Management Team Leader, you will provide operational oversight and strategic direction to a team of case managers. You’ll ensure services are culturally safe, strengths-based, and responsive to the social and emotional well-being (SEWB) needs of Aboriginal and Torres Strait Islander clients. This role is pivotal in fostering a collaborative, high-performing team culture while maintaining service excellence and accountability.

Key Responsibilities

Leadership & Mentoring

  • Lead and support a team of case managers delivering non-clinical, culturally informed services.
  • Provide cultural guidance and advocacy for clients navigating complex challenges.
  • Mentor staff to achieve individual and team KPIs, promoting continuous improvement.

Operational Oversight

  • Approve and monitor client case plans, review cycles, and data accuracy.
  • Conduct performance reviews, identify skills gaps, and facilitate professional development.
  • Use data analytics to inform decisions and escalate concerns when needed.
  • Ensure compliance with internal policies and best practices through regular audits.
  • Team Collaboration

  • Foster open communication and a supportive team environment.
  • Facilitate peer consultations and complex case reviews.
  • Apply conflict resolution strategies to manage complaints and feedback.
  • Promote holistic support through appropriate referrals for high-needs clients.
  • Organizational Engagement

  • Respond promptly to internal and external communications.
  • Maintain strict confidentiality and uphold privacy standards.
  • Participate in staff meetings, training, and professional development activities.
  • About You

    This is an Identified Position open to Aboriginal and / or Torres Strait Islander applicants.

    You bring :

  • Proven experience in case management or social services leadership.
  • Deep understanding of cultural safety and SEWB principles.
  • Strong communication, conflict resolution, and team-building skills.
  • Commitment to continuous learning and service excellence.
  • Why Join Us?

  • Make a meaningful impact in the lives of Aboriginal and Torres Strait Islander families.
  • Work in a values-driven, culturally respectful environment.
  • Lead a passionate team committed to social justice and community empowerment.
  • Diversity, Equity & Inclusion at Hudson

    Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

    Casual Loading

    Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

    Consultant

    Reference number :

    Profession : Administration & Office SupportContracts Administration

    Administration & Office SupportCustomer Service

    Administration & Office SupportLegal Support

    Administration & Office SupportRecords Management & Document Control

    Company : Hudson

    Date posted : 14th Aug, 2025

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    Management Team Lead • Brisbane, QLD, AU

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