Product Adoption Manager

The role

Reporting to the Product Lead for your area (we’re hiring 2 roles!), you will own ongoing adoption and value outcomes for a segment of Zipline customers, to ensure they continue to get recurring impact from our SaaS Products.

• Manage a patch of Zipline customers for your product area - Ensuring their adoption and impact stays high by running regular meetings, managing stakeholders, and holding Quarterly Business Reviews (supported by your Strategic Account Manager).
• Monitor Customer Value Score (CVS) dashboards, diagnose gaps, execute adoption playbooks to hit our CVS targets.
• Drive Product Adoption – segment accounts into cohorts, craft launch comms, lead light-touch rollouts, built onboarding workflows and material in the product.
• Surface Product Qualified Leads (PQLs) & renewal risks to Strategic Account Managers ahead of cycle.
• Build scalable enablement material – Including Loom videos, Knowledge bases, Training sessions, Webinars.

What’s it like to work here

• High Performance Meets Real Care : We’re ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other’s backs. No egos, just genuine teamwork.
• Radical Transparency & Accountability : We operate with extreme clarity and ownership. You’ll thrive here if you’re hungry to learn from failures and grow fast.
• Fast-Paced & Impact-Driven : Forget rigid structures—our agility drives innovation. You’ll tackle big challenges and see the real-world impact of your work every day.

The Opportunity

This role has many career path options within 12-24 months (with an example pay range) :

• Senior Product Adoption Manager (100 - 125k)
• Product Manager (100 - 150k)
• Strategic Account Manager (100 - 150k OTE)

About us

We’re a fast-growing, profitable B2B SaaS startup (2x AFR Fast 100).

We believe vulnerable people deserve a safe and great experience.

This inspires us to build great products for the Care Economy.

Which has led to our solutions being used by leading hospitals and over 50% Australian Aged Care.

Our modern, AI-centered software help these organisations :

• Be confident their Extended Workforce is compliant
• Ensure only Compliant people are on-site around vulnerable people
• Help them deliver a great experience by collecting and analysing resident feedback to meet Aged Care Standards (e.g NQIP)

What you’ll get

• 📚 Access to 200+ books in a Kindle account
• 🏋️♀️ Monthly Fitness budget (you can spend it on gym, sports equipment etc)
• 🧠 Up to 6x psychology sessions p.a at no cost
• 🧘 Recharge with up to 10x 'You Days' off p.a, used after periods of any intense work.
• 📝 Professional Development - up to $2,000 p.a for courses
• 🏖️ Great team offsites, inc a major one each year in Bali

Are you based in Australia and currently have full working rights? If you’re currently on a visa, please provide the visa type.

Have you worked in a B2B SaaS company before?

What stood out to you about this role at Zipline? Tip : be specific as possible

Tell us about a time you improved adoption of a new product or feature.

• What was the product or feature
• What was the root cause of the low adoption
• How did you improve the adoption
• How did you ensure / track adoption remained high following the initial improvement? (Max 5 dot points)

What metrics did you track or own in your previous roles?

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