Enterprise Account Manager •
MeltwaterCouncil of the City of Sydney, New South Wales, Australia5 hours ago
Job descriptionA Bachelor's degree or higher is preferred for this role. A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector. Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth. Proven ability to formulate and execute effective account plans and strategies that align with customer objectives. Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts. A collaborative mindset to effectively engage with the Client Success and Renewals teams, ensuring mutual success. Exceptional communication skills to establish and nurture robust customer relationships. Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction. Excellent written and verbal communication skills in Language and English. Openness to embrace our hybrid work schedule, requiring presence in the office one day per month. The ability to legally work in the country of hire is required for this position. Flexible paid time off options for enhanced work-life balance. Gym & wellness allowance through our partnership with ClassPass. Community Outreach Days with paid days off based on tenure. Car Lease Benefit with Autopia (novated leasing). Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas. Complimentary CalmApp subscription for you and your loved ones. Energetic work environment with a hybrid work style. Family leave program that grows with tenure. Ongoing professional development opportunities.
Overview
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What We’re Looking For
Are you an attentive Enterprise level Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Enterprise Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.
What You’ll Do
- Lead the management, renewal, and growth initiatives within assigned accounts following the transition from the Enterprise Net New logo team.
- Collaborate closely with Renewals Representatives to ensure robust account retention and facilitate negotiation of pricing terms.
- Craft customized account plans and strategies to bolster customer retention and propel account expansion.
- Identify and capitalize on expansion opportunities within accounts, including upselling and cross-selling endeavors.
- Foster collaboration with the Customer Success team to stimulate engagement and utilization of our solutions.
- Cultivate and nurture strong relationships with key accounts, driving engagement and fostering satisfaction.
- Monitor customer usage patterns to inform renewal strategies and product expansion initiatives.
- Execute proactive sales tactics to mitigate competitive threats during renewal processes.
What You’ll Bring
What We Offer
Where You’ll Work
Sydney or Melbourne
Our Story
The sky is the limit at Meltwater. We empower our 27,000 customers around the world to analyze data and make better business decisions. Our culture is inclusive and supportive, with a global team of 2,300+ employees in 50 locations across 25 countries.
Equal Employment Opportunity Statement : Meltwater is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by law. We encourage applicants of all backgrounds to apply.
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Enterprise Account Manager • Council of the City of Sydney, New South Wales, Australia
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