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APS5 System Analyst

APS5 System Analyst

Administrative Review TribunalCanberra, Australian Capital Territory, Australia
2 days ago
Job description

Overview

Join to apply for the APS5 System Analyst role at Administrative Review Tribunal .

The Administrative Review Tribunal (ART) is seeking applications for two System Analysts to join the Information Technology team (Enterprise Technology Group – ETG). This is a full-time ongoing hybrid role with locations in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney or Perth.

Remuneration : The annual salary range for the position is APS5 : $85,755 - $91,809 p.a., plus a generous employer superannuation contribution of 15.4%.

Base pay range

A$85,755.00 / yr - A$91,809.00 / yr

About the opportunity

Reporting to the Case Management System (CMS) Product Lead, the System Analyst role provides application support to ART end-users and contributes to testing and implementation of system changes. This role is part of multiple product and service teams and is responsible for the support, maintenance and configuration of ART Case Management and business applications / systems. You will provide 1st and 2nd level support and assistance to end-users across business applications, and complete daily / weekly tasks enabling the ongoing support and maintenance of the systems.

Responsibilities (illustrative)

  • Provide 1st and 2nd level application support for business applications and document related processes
  • Assist in testing and implementing system changes
  • Support, maintain and configure ART Case Management and related business applications
  • Deliver timely end-user support across multiple applications
  • Complete routine tasks to maintain system health and availability

About you

To be successful in this role you will have :

  • Experience providing 1st and 2nd level application support for business applications, and documenting related processes
  • Excellent customer service and communication skills to convey complex information clearly
  • Well-developed interpersonal skills with the ability to collaborate and maintain positive stakeholder relationships
  • A basic understanding of the software development lifecycle (SDLC), database systems and knowledge of SQL
  • Experience using Jira, Confluence and ServiceNow
  • Ability to obtain and maintain a Baseline Security Clearance
  • Australian Citizenship is a condition of engagement
  • All employees are required to undertake an Australian Federal Police Check and a Health Assessment
  • Degree or postgraduate qualifications in information technology, management and / or related disciplines
  • Vocational certifications in Agile, Scrum, SAFe, ITIL, TOGAF, COBIT, PRINCE2 / PMBOK
  • What we offer

  • Flexible working options, including flexi-time and remote work
  • Competitive salary with 15.4% employer superannuation contribution
  • Salary packaging options
  • Holistic health and wellbeing programs including Fitness Passport, influenza vaccinations and eye tests
  • Generous leave allowances including office closure period with no leave deduction and options to purchase leave
  • Employee Assistance Program for you and your family
  • Positive and inclusive culture
  • How to apply

    To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.

    Please do not apply via SEEK Apply portal. Submit a CV (no more than 4 pages) and a cover letter (no more than 2 pages) addressing how your experience matches the capabilities of the role, referring to the Position Description.

    Contact details for assistance : Talent team on (02) 9276 5443 or recruitment@art.gov.au.

    No agencies please

    We are an Equal Opportunity employer committed to an inclusive workplace. RecruitAbility applies to this vacancy.

    Additional information

    Read our Enterprise Agreement for more information about terms and conditions of employment. A merit list / pool may be created to fill future similar vacancies. The Tribunal may contact suitable candidates on the merit list within 18 months from the advertisement date.

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    System Analyst • Canberra, Australian Capital Territory, Australia

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