Contact Center Team Lead

About the Role

We’re excited to welcome a Contact Centre Team Leader to our high-performing, customer-obsessed team. In this pivotal role, you will lead, coach, and empower up to 20 Contact Centre Agents (Level 1 & 2) to deliver exceptional customer service and operational excellence.

You’ll drive performance, elevate customer experience, and help shape a culture of continuous improvement within the contact centre.

Who We’re Looking For

We’re looking for a people-first leader who brings both heart and discipline. You’re someone who thrives in fast-paced environments, stays calm under pressure, and leads with empathy, fairness, and accountability.

You make decisions backed by data, coach with purpose, and inspire your team to reach their full potential. Above all, you’re passionate about delivering outstanding customer experiences and creating a positive team culture.

You’ll Thrive in this Role If You :

• Lead with integrity, energy, and a coaching mindset
• Enjoy solving problems and improving “the way we do things”
• Use data and insights to drive decision-making and outcomes
• Are confident managing performance and having honest conversations
• Celebrate wins and foster a supportive, collaborative environment

Key Responsibilities

Team Leadership & Coaching

Performance & Continuous Improvement

Customer Experience & Escalations

Reporting & Compliance

What You Bring (Skills & Experience)

Preferred (Nice to Have)

Why Join Ingenico?

Global company with local impact

Opportunities to grow, lead, and innovate

Collaborative, supportive culture

A place where ideas are encouraged and voices are heard

Ready to Lead the Future of Customer Experience?

If you’re passionate about empowering people, driving performance, and delivering exceptional service — we’d love to hear from you.

Apply today and be part of shaping the future of payments.

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