Senior Manager, Enterprise Support Systems

About This Opportunity

The University of Queensland is seeking a dynamic Senior Manager, Enterprise Support Systems to lead the management and delivery of Student Administration and Finance ERP environments across the University. This role oversees the provision of robust, cost-effective operational and professional services, ensuring critical enterprise platforms are aligned with business needs. You’ll lead a large cross‑functional team, fostering collaboration with stakeholders to deliver high‑quality, strategic outcomes that support UQ’s operational excellence and long‑term goals.

Key responsibilities

• Manage the delivery and operational support of enterprise applications to agreed service standards, including managing the service pipeline and governance of all phases of the software development lifecycle.
• Partner with senior leaders to develop and implement strategic and tactical plans that enhance the effectiveness and scalability of enterprise systems.
• Lead, mentor and empower a high‑performing team to deliver high standards of customer service, effective delivery of service and continuous improvement across Student Administration and Finance ERP environments.
• Oversee large and complex IT projects and budgets, ensuring quality outcomes, sound governance and adherence to UQ’s cyber security and compliance standards.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as :

• Up to 26 weeks paid parental leave / paid primary care leave
• 17% superannuation contributions+17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start / finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities – access to exclusive internal‑only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.15 a day)
• Salary packaging options

About You

You’re an experienced and hands‑on IT leader who thrives on delivering complex technology services in a fast‑paced environment. With a strong background in enterprise applications and ERP platforms, you’re passionate about transformation, collaboration and achieving meaningful business outcomes.

You will bring

• Postgraduate qualifications in IT or a related field, or an equivalent combination of education, training and relevant experience.
• Extensive experience managing enterprise applications in complex environments, including Oracle PeopleSoft ERP systems.
• Proven ability to lead and motivate multidisciplinary teams through change while maintaining high service standards.
• Demonstrated success delivering large‑scale IT projects and managing budgets effectively.
• Strong strategic, analytical and problem‑solving capabilities with a focus on innovation and process improvement.
• Excellent communication, negotiation and stakeholder management skills with the ability to build long‑term partnerships.
• Knowledge of agile methodologies and experience delivering services in an agile environment.
• Experience in the higher education sector is desirable, though not essential.

The successful candidate may be required to complete a number of pre‑employment checks, including : right to work in Australia, criminal check, education check, etc.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Suzanna Wong, Associate Director, Enterprise Applications at s.wong7@uq.edu.au.

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job requisition ID in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload :

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and / or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Sunday 23rd November 2025 at 11.00pm AEST (R-57278).

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