Service Delivery Consulting Manager

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Snowflake is about empowering enterprises to achieve their full potential – and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology – and careers – to the next level.

About Snowflake

Snowflake is at the forefront of the Data Cloud, a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside Snowflake, we are a team of people with a passion for helping customers drive outcomes and get the most out of their data.

Our Professional Services team is the "tip of the spear" for customer success, ensuring our most strategic accounts not only deploy Snowflake effectively but also use it to transform their business.

Position Summary

Snowflake is seeking a Service Delivery Consulting Manager to lead, mentor, and grow our high-performing team of Service Delivery Managers (SDMs) and Build our new Innovation Advisory Capability.

This is a critical people leadership role combining team management, strategic customer engagement, and technical advisory. You will be responsible for a team that owns the post-sales technical and strategic relationship for our most important customers.

Beyond traditional service delivery, you will also lead our \"Innovation Advisory\" function for the region. Your team will act as strategic partners to our customers’ executive leadership, helping them develop their AI Innovation Strategy from their biggest business challenges to identify and build high-impact solutions using the Data Cloud, with a strong focus on Generative AI, ML, and modern data applications.

You are a trusted advisor at heart, but a people leader first. You thrive on building and developing world‑class teams, fostering a culture of innovation, and ensuring your team is a strategic force multiplier for our customers and our sales organization.

As a Service Delivery Consulting Manager, you will :

Team Leadership & Management

• Lead and inspire : manage, hire, and develop a world‑class team of Service Delivery Managers and Innovation Advisors, fostering a culture of customer‑centricity, collaboration, and continuous improvement.
• Coach and mentor : provide active coaching, mentorship, and career development guidance to your team members, helping them grow in their roles and careers.
• Drive performance & accountability : be accountable for your team's performance against key delivery and commercial metrics, including managing team utilisation, owning revenue & renewals, developing integrated account plans, leading MBR reviews, delivering clear value slides, and maintaining high CSAT scores.
• Manage resources : oversee portfolio assignments and resource planning to ensure optimal coverage for strategic customers.
• Serve as an escalation point : act as the first point of internal and external escalation for your team, resolving complex customer issues and managing stakeholder expectations.

Innovation Advisory & Strategy

Service Delivery & Customer Success

Our Ideal Candidate Will Have

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information : careers.snowflake.com

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