Support & Operations Lead - ERP & Integrations

Support & Operations Lead - ERP & Integrations

2 days ago Be among the first 25 applicants

About DBG Health

DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,500 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the wellbeing of all people. At DBG Health, we aim to foster a values‑led culture and a place where people go above and beyond for each other and our customers. We strive to inspire and build the capability of our people so they can grow and be the best they can be. We are a high‑performing team focused on achieving our vision, mission, and strategic objectives. Our diverse portfolio includes Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group, Axe Health Services and MyDNA. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.

About The Role

The Support & Operations Lead will partner with the Product Manager to drive the technology operations strategy for critical enterprise platforms across the business. Acting as a key link between internal teams and external partners, they will oversee daily monitoring and maintenance of integrations and core Supply Chain and Finance systems, coordinating global support teams to enhance platform stability and performance.

With a focus on continuous improvement, they’ll also build user capability and adoption of ERP and connected platforms, empowering teams to self‑serve and operate efficiently.

Role & Responsibilities

• Oversee daily ERP and connected platform operations, standardise support processes, monitor performance, manage escalations, prioritise issues, and liaise with vendors and business partners.
• Lead and mentor Support & Operations Specialists, manage global support coordination, oversee daily service delivery, and provide guidance and training to team members.
• Analyse operational trends, identify improvement opportunities, and drive efficiency and user satisfaction across systems and integrations.
• Partner with supply chain, finance, and technology teams to ensure platform stability, integration performance, and alignment with business needs.
• Engage in ongoing training, maintain industry and organisational knowledge, and contribute to continuous learning.
• Adhere to company policies, uphold workplace safety standards, and report hazards or incidents promptly.

Skills & Experience

Benefits & perks

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal‑opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing – Retail Health and Personal Care Products

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