Team Leader

Beyond ChoiceQueensland, Australia

9 days ago

Job description

Beyond Choice is hiring a Full time Team Leader role in Ipswich, QLD. Apply now to be part of our team.

Requirements for this role

Flexible hours available
2-3 years of relevant work experience required for this role

Service Delivery Oversight

Lead the day‑to‑day operations of NDIS service delivery, ensuring services are delivered in line with participant goals, NDIS Practice Standards, and organisational values.

Monitor caseloads, service quality, and participant satisfaction, proactively addressing issues or risks.

Collaborate with Support Coordinators and other staff to ensure continuity of care and timely service responses.

Staff Leadership & Supervision

Provide supervision, coaching, and performance support to a team of frontline staff.

Conduct regular check‑ins, case reviews, and reflective practice sessions to build capability and resilience.

Overseeing hiring, onboarding and training of new staff, ensuring alignment with compliance and service expectations.

Compliance & Quality Assurance

Ensure all service delivery activities meet NDIS Quality and Safeguards Commission requirements.

Oversee documentation standards, progress notes, and reporting to ensure accuracy and audit readiness.

Participate in internal audits, incident reviews, and continuous improvement initiatives.

Stakeholder Engagement

Act as a point of escalation for complex participant matters, liaising with families, guardians, and external providers as needed

Represent the organisation in relevant forums, networks, and sector events.

Strategic & Operational Input

Contribute to service development, innovation, and strategic planning aligned with participant needs and sector trends.

Identify opportunities for service improvement, growth, and collaboration.

Support the implementation of new systems, processes, or initiatives that enhance service delivery.

Being part of a rotating on call roster

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Team Leader • Queensland, Australia