Service Quality Officer

Be among the first 25 applicants.

Salary / Level : Level 5, $105,167 - $114,938 pa, PSCSAA 2024

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64. If you are a person living with disability and require any adjustments or accommodations, please contact Graeme Price on 0435 902 909 or via email at Graeme.Price@dohw.wa.gov.au. You can also reach us through the National Relay Service .

Benefits

• Flexible work options , including working from home up to 2 days per week.
• Professional development , training, and on-the-job learning to advance your career.
• Generous leave entitlements , which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
• Modern workspaces, where you choose your workspace that assists you to do your best work.
• Access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
• Corporate discounts with selected health insurance providers and access to wellness programs.
• Opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

About the Role

This position is responsible for undertaking scheduled inspections of building maintenance projects and services, to ensure works delivered by contractors achieve specified contractual outcomes in terms of scope and quality of workmanship. The Service Quality Officer will work autonomously to provide technical advice and assistance to client agencies, participate in work quality audits and provide technical reports on the outcomes of inspections and audits.

About You

We are seeking a Service Quality Officer who embodies our Values and demonstrates leadership, technical expertise, and commitment to achieving quality outcomes for Western Australia.

We’re looking for someone who is innovative, collaborative and adaptable, with a clear communication style, a commitment to continuous learning and a track record of delivering great results through teamwork and integrity.

The position operates in Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn.

How to Apply

If you think you have what it takes to be a part of our dynamic and forward-thinking team, please click the “APPLY FOR THIS JOB” button and you will be redirected to WA Government Jobs and follow the advertising instructions. If not directed straight to the position, please key the position number into the web search box.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

For further information about the position please contact Graeme Price on 0435 902 909 (not to be contacted for Applicant Information Packs or assistance with lodging your application).

Currently there is one (1) permanent full-time position available for filling January 2026. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and / or permanency.

Closing Date : Friday, 7 November 2025 at 1 : 00pm (AWST)

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