Consumer Feedback Manager

Join to apply for the Consumer Feedback Manager role at West Moreton Hospital and Health Service .

About The Role

The Consumer Feedback Manager leads the development and implementation of best practice systems for managing consumer feedback to continuously improve the health care experience for patients at West Moreton Health. This role ensures a person‑centred approach to the resolution of complaints, concerns and enquiries from patients and carers, and leverages patient experience and consumer feedback metrics to drive improvements in patient experience.

Key Accountabilities

• Provide leadership and direction to a team of Consumer Liaison Officers to ensure the delivery of best practice consumer feedback processes and achievement of identified key performance indicators across West Moreton Health.
• Employ advanced mediation, negotiation, consultation and stakeholder engagement skills to promote effective resolution to complex issues and to foster sound relationships with key stakeholders, including clinical leaders, the Office of the Health Ombudsman and other external agencies.

About You

Mandatory Requirements

Benefits

About West Moreton Health

West Moreton Health is one of the most rapidly evolving health services in the southeast corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit‑for‑purpose spaces, interconnected buildings, multi‑disciplinary health services, research, education and community partnerships.

We are a Child Safe Organisation and prioritise children and young people being seen, heard and safe in every interaction. We create inclusive environments where the voices and needs of children and young people are valued and respected. Safeguarding is a shared responsibility, upheld by every member of our organisation.

To Apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1–2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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