Customer Service Officer - Maroochydore

About us

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa on Kabi Kabi, Jinibara and Turrbal Country. We are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

About the role

We’re looking for multiple friendly, proactive Customer Service Officers who loves helping people and is ready to be the first point of contact for all things Unitywater. Whether it’s over the phone, through email, or in person at our reception desk, you’ll be providing timely, accurate support and advice to our customers.

In this dynamic and people-focused role, you’ll :

• Help customers by answering questions, solving problems, and providing the right info at the right time.
• Use your knowledge of Unitywater policies and systems to confidently manage requests, issues, and feedback.
• Keep things running smoothly by ensuring customer interactions are logged and resolved efficiently.
• Be part of a close-knit and supportive team that values collaboration and care.
• Look for ways to make processes better and share ideas that improve customer service.
• Play your part in keeping everyone safe by following our WH&S practices and participating in safety initiatives.

If you love engaging with people and making a difference through great service, this role could be a perfect fit for you.

These roles are based at our Maroochydore office.

About you

Our One Unitywater behaviours – Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role :

Working at Unitywater

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities. We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits :

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist or Reconciliation Action Plan Advisor

Additional information

How to apply

Please apply online following the links, and make sure to upload your up-to-date CV. If you’re successful, we will need you to undergo a few checks. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

Applications close : COB Friday 7th November

For further information please contact the Careers team at

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.

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