Reservations Manager

Company Description

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at  Novotel Sydney Darling Square  we are looking for a Reservations Manager  to join our team.

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .

Job Description

In this role you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experiences from the first point of contact.

What you will be doing :

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
• Identify and create opportunities for increased revenue working to achieve key financial targets.
• You will be responsible for ensuring all reservations in the PMS system are up to date and accurate
• Work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

Qualifications

What we are looking for :

Additional Information

What’s in it for you?

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note, you will require full working rights in Australia to be eligible for this position.