Network Support Engineer

About the business

This is a national technology-driven organisation, but not an MSP or consultancy. They deliver critical services that genuinely impact people’s lives—and they’re structured to support long-term careers, not burn people out. Based just outside the CBD, they operate as an NFP and are known for treating their staff like humans, not headcount.

The Role

Our client is seeking a highly motivated helpdesk support individual who is keen to build their career in IT across multiple platforms and technologies. The successful candidate will be a seasoned support engineer with solid networking experience who is ready for the next challenge that will take their career to the next level.

You’ll be part of a collaborative team, working on a broad mix of tech, gaining exposure to enterprise-level environments and infrastructure.

This role is  on a rotating roster  (including overnights / weekends / public holidays) and suits someone who thrives in a dynamic, 24 / 7 support environment.

Responsibilities :

• Triage and respond to incoming requests across applications, network, and core services
• Monitor infrastructure and systems using in-house tools to detect and respond to issues
• Perform initial troubleshooting and accurately document actions in the ticketing platform
• Engage with internal teams, customers and vendors to manage and resolve incidents
• Assist engineers with network, application, or product-related investigations
• Track maintenance activities and ensure they are scheduled and communicated effectively
• Maintain SLA targets and escalate incidents or service requests when required

Requirements for the position :

Some interesting points :

If you would like to learn more about this role, please reach out to Ryley on 0484546357 or send an email to rladhams@humanisedgroup.com