senior salesforce Administrator

Please respond to the job if you are an Australian Citizen and residing in Australia.

Responsibilities

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity
• Deployment of changes via existing DevOps framework
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments / users
• Develop and maintain documentation on processes and configuration
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
• Work within an Agile delivery methodology
• Troubleshooting API and integration issues with different applications e.g. MuleSoft.
• Development of meaningful event monitoring and alerting
• Knowledge transfer and training within the team

Required Skills

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