Guest Service Agent

Guest Services Agent – Adina Hotel Southbank

Location : 99 City Road, Southbank, Victoria, Australia

Posted : 26 October 2025

About the Role

We’re looking for a Guest Services Agent with a people‑first mindset, a genuine smile, and the energy to make every guest feel at home.

Responsibilities

• Act as the primary point of contact for guests, ensuring a warm, welcoming experience.
• Manage front‑desk administrative tasks, including check‑in / check‑out, reservation updates, and documentation.
• Provide authentic local recommendations and insider tips to unlock unrivalled staycations.
• Demonstrate passion, drive, organization, and flexibility in all responsibilities.
• Go the extra mile to create memorable stays that encourage repeat bookings.

Expectations & Qualities

Why Join Us

We value creativity, reward performance, and offer opportunities for growth within a supportive team.

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