Technical Service Support Specialist

Technical Service Support Specialist

Date : Sep 12, 2025

Location : Brisbane, AU; Melbourne, AU; Chatswood, AU

Company : Getinge Australia Pty Ltd

Remote Work : 1-2 days at home (site based)

About us

At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees and a presence in more than 135 countries, we are united by a shared purpose : to make life-saving technology accessible to more people. Join our diverse and passionate team, and build a career that inspires growth, purpose, and meaningful impact.

Based in Sydney, Melbourne or Brisbane, we are seeking a Technical Service Support Specialist to join our Service Team as a result of an internal promotion and team expansion. This hybrid role focuses on delivering high-quality technical support for Getinge products and solutions. Working closely with Field Service Engineers, project teams, and customer stakeholders, you will play a critical role in ensuring issues are resolved quickly, documentation is accurate, and stakeholders receive a seamless support experience.

About the role :

• Provide first-line technical support via phone, email, chat, and remote access tools.
• Diagnose and resolve hardware, software, and connectivity issues, escalating as needed.
• Assist with spare parts inquiries, technical reviews, and component availability.
• Support Field Service Engineers and customer teams through effective virtual collaboration.
• Document cases accurately in line with Getinge’s Document Practices.
• Contribute to product launches, technical forums, and continuous improvement initiatives.
• Promote adoption of Getinge’s digital platforms to improve service efficiency.
• Ensure compliance with quality, safety, and IT policies at all times.

About you :

What’s in it for you :

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.

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