Team Member

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

As a Team Member, you’ll be focused on ensuring high levels of client satisfaction as you hit your service levels targets through service delivery excellence. Your positive can-do attitude, reliability and excellent eye for detail will stand you in good stead as you manage a variety of documents and processes for blue chip and government clients.

Main Duties include :

• Sorting and preparing documents for scanning
• Scanning documents on desktop and track scanners
• Archiving and retrieving documents
• Creating and maintaining production reports
• Handling and resolving phone and email queries
• Establishing and maintaining relationships within client, suppliers, and Canon Business Services to deliver service excellence
• Providing timely and accurate input into all reports

About you

You’ll be working for a variety of government clients, where security clearance is required, so Australian citizenship is a must for this varied role. Your excellent written and verbal communication skills will come to the fore as you manage a wide variety of complex documents for our customers. You know how to meet SLA and you thrive on delivering accurate and timely document management services. You enjoy working in a professional team environment where you’ll be a respected part of the Canon brand and more importantly, you’ll enjoy being part of a friendly and collaborative team.

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together we make a strong contribution to the broader community in which we operate.

As an equal opportunity employer, all applicants will be considered. Benefits / perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps.

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