User Experience Manager

Direct message the job poster from Creative Recruiters

I help you to engage and attract high performing Talent within the creative and design, digital, marketing, account service and studio & production…

Are you a strategic UX researcher and designer ready to lead user‑centred design within one of Victoria’s most trusted public institutions?

We’re seeking a Design Manager, User Experience to help transform the way internal systems support the delivery of large-scale, state‑wide programs.

This newly created senior role will take ownership of redesigning complex, high‑stakes internal applications that must be intuitive, accessible, and efficient for the thousands of staff who rely on them during peak operational periods.

You’ll apply human‑centred design principles across research, journey mapping, prototyping, testing and iteration—bringing together insights from users, business teams, and developers to create streamlined digital experiences that work under pressure.

Key Responsibilities :

• Lead the redesign of internal systems with a focus on usability and efficiency.
• Conduct user research and workshops to understand complex workflows and user needs.
• Map user journeys, prototype and test solutions to improve system design.
• Collaborate with developers and business stakeholders to ensure successful implementation.
• Build design standards and best‑practice frameworks that support long‑term system improvements.

About You :

Why You’ll Love Working Here :

If you’re ready to design digital systems that truly make a difference to community outcomes, we’d love to hear from you.

Your application must include :

Please note :

Only those who can demonstrate the above experience will be responded to.

You must be an Australian Citizen or Permanent Resident in order to apply.

To help manage applications please no phone calls or dm's; apply here.

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