Customer Service Officer

Customer Service Officer – Concentrix

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Job Description

We are looking for amazing Customer Service Officers to join our Robina Contact Centre team on a full‑time or part‑time basis. Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. This is your chance to make a meaningful impact through amazing customer experiences.

About The Role

As a Customer Service Officer, you will handle general and complex enquiries using your excellent communication and problem‑solving skills. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.

What’s in it for you?

• Career stability – permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business
• Engaging and comprehensive paid training
• A diverse and inclusive work environment
• Concentrix calendar of events
• Fantastic amenities : Shared employee space with Chill Out Zone, Ping Pong Table, free barista‑style coffee and fruit baskets delivered weekly

Key Role Details

Who are you?

You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!

About Concentrix

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game‑changing experiences for customers. With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.

If you are excited to take on a new challenge and join a team that is creating game‑changing journeys for employees and customers, APPLY NOW!

Applicants must be at least 18 years of age and pass a police check and other pre‑employment checks.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated. We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location : AUS Gold Coast – Robina Town Centre Dr Lvl2

Language Requirements : Time Type – Full time

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