IT Field Engineer

At Transdev , we don’t just move people—we empower communities. As a global leader in mobility solutions, we design and operate innovative, safe, and sustainable transport networks—from buses and trams to trains, ferries, and shared bikes—ensuring that freedom of movement is accessible to all.

With a workforce of over 100,000 employees across the globe, we are united by a shared mission : to serve the common good through technology, innovation, and community-rooted service. Our people make a real difference in the world every day.

We thrive on diverse perspectives and experiences. At Transdev, we celebrate inclusion and are committed to creating a workplace where every team member feels empowered, respected, and heard.

We’re looking for a skilled and conscientious IT Field Engineer with a customer‑focused mindset to join our IT team supporting both operational and project‑based initiatives, where required.

This is a fast‑paced and exciting role responsible for the provision of on‑site support and maintenance for IT infrastructure, software, and end‑user hardware at your designated Transdev business entity sites – in this case you’ll work between our Sydney CBD Support Office (3 days per week) and our Great River City Light Rail Stabling and Maintenance Facility in Camelia (2 days per week).

As an IT Field Engineer you’ll maintain, install and configure network, computer, telecommunication and other technology systems as required. You also act as an extension to the centralised Transdev IT Service Desk for issues requiring on‑site support and troubleshooting.

What You’ll Do

• Acting as the first point of contact for all technology‑related queries and issues, delivering timely and effective support to end users.
• Troubleshooting and resolving a wide range of hardware, software, network, and system faults — from laptops and printers to telephony, audiovisual, CCTV, and onboard systems.
• Installing, configuring, and maintaining technology equipment and applications to keep systems running reliably and securely.
• Managing and documenting support requests, incidents, and asset information in the IT Service Management (ITSM) system.
• Prioritising and managing multiple open cases while maintaining clear communication and excellent customer service.
• Working closely with higher‑level support teams, vendors, and IT project managers to resolve complex issues and deliver IT projects or change initiatives.
• Conducting site evaluations and providing technical advice on upgrades, maintenance, and system improvements.
• Supporting IT procurement activities and maintaining vendor relationships in collaboration with the procurement team.
• Guiding end users on new systems, best practices, and simple troubleshooting steps to empower effective technology use.
• Ensuring all work complies with IT security policies and procedures to safeguard systems and data.

What You Bring

Don’t tick every box? That’s okay. At Transdev, we believe the right mindset, curiosity, and drive can outweigh a perfect resume. If you’re excited by the role and what we’re building, we’d love to hear from you.

Why Join Transdev?

Diversity, Equity, and Inclusion at Our Core

We are proud to be an equal opportunity employer. We believe that a diverse and inclusive workforce fosters innovation and drives better outcomes for the communities we serve. We welcome applications from individuals of all backgrounds, including First Nations Peoples, people with disabilities, veterans, and those from culturally diverse communities.

Need adjustments during the recruitment process? Let us know at info@transdev.com – we’re here to support you.

Ready to Drive Change?

If this sounds like the opportunity you’ve been waiting for, we’d love to connect. Submit your application, including your resume and a brief cover letter outlining why you’re the perfect fit.

Join us—and be part of something bigger.

If a high number of applications are received for this opportunity, the job may be closed sooner than the advertised date.

#J-18808-Ljbffr