Administrative Support Officer

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Administrative Support Officer to provide support for our Regional Operations Division.

This is a Part Time (0.6 FTE – Monday, Thursday, and Friday), Fixed Term (12-Months) position. While WFH / Hybrid options are available, it is essential that the successful applicant maintains a presence at the Regional Office in line with our hybrid working model. The office is moving from its current location in Mulgrave to Blackburn in the next few months.

About the role

Reporting to the Regional Support Manager, responsibilities of this position include, but are not limited to :

• Act as the initial point of contact for the Metropolitan region Area Managers by screening calls, answering routine enquiries, and processing messages for follow-up / action / referral
• Assist the Metropolitan Area Managers and the wider Metropolitan Management team as directed, by providing broad administrative support
• Coordinate and collate monthly / quarterly operating reports, as well as compile ad-hoc statistical, financial and analytical reports within given deadlines
• Coordinate the collation of information on relevant AV Intranet pages including writing, publishing, uploading, etc
• Provide general administrative support to the Metropolitan region including mail collection and distribution, general filing, mail-outs and word processing activities
• Manage and maintain sensitive and confidential information in accordance with AV's privacy policies and procedures

About you

To be considered for this position you will possess a Certificate IV in Business (Administration) or equivalent (desirable) or other qualifications (diploma, degree, or industry certification) with subsequent relevant experience, or an equivalent combination of training and relevant experience. Other requirements include :

Demonstrated prior experience in the development and maintenance of administrative systems

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work / life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https : / / careers.ambulance.vic.gov.au.

How to apply

Your application is an integral part of the selection process and should include :

Applications must be submitted by 11.59pm AEDT on Monday 20 October 2025. Applications must be submitted via the AV Careers Centre website https : / / careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via or .

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.

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