Operations Manager

Join to apply for the Operations Manager role at JLL .

Have you ever walked into a building or a shopping centre and just enjoyed being there? You don’t know why, or what makes it different – you just know you’d like to work, shop, or visit there more? Well, we’re proud to say we’re the ones who make that happen. The assets are two prosperous retail, entertainment, and dining precincts in the heart of the Gold Coast, home to first‑class residences, all in one convenient location. Take full advantage of the beachside location in this thrilling role!

What this job involves

An exciting opportunity for an energetic and hands‑on Operations Manager to join our QLD Retail Property Management team, providing comprehensive facilities management for one of the Gold Coast’s most unique precincts.

You will proactively supervise the day‑to‑day events to ensure that the asset / s are operating to their optimum with regard to maintenance activities, capital works and security. The priority always should be the health and safety of all visitors and occupants, the presentation of the property and the implementation of client strategies - all being performed with minimal disruption to the tenants.

Responsibilities

A snapshot of the role.

• Supervising the activities of engaged contractors to ensure a suitable environment for customers, contractors, staff, tenants and confirming all services operate effectively and safely.
• Being proactive in communicating with tenants formally and informally to gain insights, key drivers and respond to any relevant issues promptly.
• Working effectively in a team environment ensuring you maintain consistency and support to all members and our client as required.
• Confirming that the services engaged and purchased are within the budgeted costs.
• Undertaking regular inspections to proactively identify any change or new risk scenarios and certify that the agreed risk management plan reflects the current state of the asset and is implemented in accordance with client instructions.

Qualifications

Our chosen candidate will have a strong ability to communicate with people at all levels with a passion for providing superior service to the client. You’ll be able to empathise with tenant needs and prioritise to meet deadlines. You will be required to be on alert for any incident or equipment failure and take action to remedy these as soon as possible.

A clear and proven understanding of WH&S, compliance and risk management are must haves, along with related property, facilities management, or operations management experience in a retail / shopping centre environment.

What JLL can offer you

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

We support applications from all under‑represented groups, including Aboriginal and Torres Strait Islander peoples, LGBT+, people with disability and people of all ages, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

How to apply

Apply today, quoting job reference number REQ463920 .

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