COS Store Manager (Chatswood, Sydney)

As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service. By balancing front‑of‑house energy with behind‑the‑scenes efficiency, you’ll cultivate a vibrant, customer‑first environment where every detail contributes to success. Through your strategic mindset and people‑first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in‑store experience.
• Interpreting sales data to drive performance and taking ownership of the store’s commercial success.
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
• Managing recruitment processes and ensuring effective onboarding and training for all new team members.
• Identifying high‑potential individuals and creating tailored development plans to support their career growth.
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
• Fostering a positive, inclusive, and motivating work environment where people thrive.

Qualifications

Additional Information

This is a full‑time position with a contract of 38 hours a week. You will be based in Sydney, Australia.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In Addition To This, You Will Also Receive

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

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