Customer Service Representative

Overview

DriveMyCar Mcmahons Point, New South Wales, Australia

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This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car. You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.

Day to Day You Will

• Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
• Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
• Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
• Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
• Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

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