Technical Support Specialist

Technical Support Specialist

We’re looking for a skilled and proactive professional to join our client in the Education space, providing expert-level support across both internal and client environments.

About the Role

You’ll be responsible for maintaining, troubleshooting, and optimising systems and network infrastructure across on‑premises and cloud environments. This is a hands‑on technical role that requires strong problem‑solving abilities, excellent communication, and a commitment to maintaining high service standards.

What You’ll Do

• Provide expert‑level technical support for systems and network‑related issues.
• Diagnose and resolve system and network performance problems for internal and client environments.
• Respond promptly to service outages and incidents, implementing effective remediation to minimise downtime.
• Address escalated client requests via phone or email, clarifying needs and ensuring timely resolution.
• Manage and execute system and network configuration changes, upgrades, and deployments within the change management process.
• Support both LAN and WAN infrastructure, including on‑premises and cloud‑based systems.
• Collaborate with data centre operations teams on upgrades, migrations, and capacity planning.
• Deliver and manage complex infrastructure solutions within client environments.
• Document troubleshooting procedures and solutions for knowledge sharing and continuous improvement.
• Build and maintain strong client relationships through responsive, high‑quality service.

Qualifications

Seniority level : Mid‑Senior level

Employment type : Part‑time

Job function : Information Technology

Industries : IT Services and IT Consulting

Please reach out for a confidential discussion. Call Dylan on 0409 837 763

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