Fraud Analyst - Customer Protection

Overview

Job Category : Banking and Financial Services

We currently have a permanent, full time opportunity for a Fraud Analyst - Customer Protection (Grade 1) to join our Financial Intelligence Department. This role will be based in our Mascot Head Office and will report to the Assistant Manager Fraud.

This position supports protection of the bank and its customers from the inconvenience and financial loss of fraud and scam related risks relevant to card, internet banking, scams, identity takeover, lending fraud and other payment channels. Assistance to other areas of Financial Intelligence will be required at times including AML / CTF investigations and reporting.

What you will be doing

• Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts and recover fraudulently obtained funds
• Investigate and complete simple fraudulent cases including recovery of funds in line with relevant industry, scheme and / or code guidelines (such as ePayments code)
• Maintain updates and communicate in a timely manner, both verbally and in writing, with customers in relation to case status
• Collaborate liaise with third party suppliers supporting the bank’s detection and prevention activity
• Liaise with law enforcement officer including police, and other financial institutions
• Educate customers that have been victims of fraud or scam events
• Actively contribute to team activities including relevant training and continuous improvement.

What you will bring

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

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