Analyst, Technical Support

Create your best future as an Analyst, Technical Support!

What’s the role?

The Technical Support Analyst’s role is to manage and maintain delivery systems and provide operational support to Project Practitioners through a best practice support model. This includes developing and maintaining knowledge resources as well as providing responses to process queries through the Service Desk.

Key Responsibilities include :

• Systems management : Complete system administration processes to maintain system performance, health and user access including supporting vendor and partner engagement.
• Project Practitioner Support : Identify trends and opportunities to educate and enable self-serve Practitioner capability.
• Knowledge and Tools Management : Support integration of standards and methods developed outside of the GTO

What do I need?

To be successful in this role you will ideally have an Engineering or Computer Science background and be able to support environments juggling multiple concurrent priorities. You will be an analytical thinker with strong attention to detail and a passion for problem solving. Working both independently and as part of a team you will be able to make decisions based on thorough diagnosis.

Additional skills and experiences required include :

Benefits

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and / or needing Accessibility Requirements page on our website .

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