Team Leader, Childrens Contact Service
Relationships Australia NSWGosford, New South Wales, Australia4 days ago
Job descriptionPermanent role based in Gosford 4 / 5 days a week Approx $57‑59 per hour (depending on skills & experience), 12% super, 17.5% leave loading and tax‑free salary packaging up to $15,900. (Increase your take‑home pay! Calculate Your Savings at https : / / www.salary.com.au / calculate-your-savings) Qualifications and / or demonstrated competencies in supervision, couple or family therapy, family dispute resolution, mediation, counselling, group work, workplace training, psychotherapy, case management 5 years experience working with families and children as counsellor, couple and family therapist, professional worker or 2500 hours of supervised clinical practice Proven ability to lead, supervise, and support a team, including training and onboarding staff Demonstrated skills, experience and training as a clinical supervisor, giving and receiving live group work supervision Collaborative team player who fosters a supportive environment, motivating and empowering peers and junior staff to excel Make a genuine difference to the lives of individuals, couples and families Be part of a supportive and dynamic team , work with people who truly care about what you achieve together Access a range of staff benefits , including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport Increase your take‑home pay through generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people . We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities We value inclusion and belonging. Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection.
About Relationships Australia
Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW.
What you’ll do
As the Team Leader for our Children’s Contact Service (CCS), you’ll oversee the effective delivery of trauma‑informed services that support children and families navigating separation, court orders, or high‑conflict relationships. Working closely with the Centre Manager, you’ll lead a casual workforce, manage complex client cases, and ensure safe, neutral contact arrangements. You’ll also provide supervision, direct service delivery, and guide your team through compliance and best practice, helping families move toward self‑managed contact where possible.
You’ll :
- Ensure high‑quality, client‑centred services through supervision, case consultation, and program facilitation aligned with RANSW policies
- Oversee intake, case allocation, waitlists, and complaints; support staff performance and coordinate service promotion and referral pathways
- Collaborate with internal teams, external agencies, and Practice Quality & Innovation to maintain service standards and integrated care
- Mentor and support team members, manage onboarding and performance, and contribute to strategic initiatives including RAP activities
- Maintain accurate records, monitor KPIs, manage risk and legal compliance, and ensure effective use of ICT systems across the team
The details
What you’ll bring
Why work with us?
Next Steps
Interested? Apply today! Applications close 31st October.
#J-18808-Ljbffr
Create a job alert for this search
Team Leader • Gosford, New South Wales, Australia
Related jobs
- Promoted
DC Team Leader
OfficeworksCouncil of the City of Sydney, New South Wales, Australia At Officeworks we make bigger things happen.Our customers, our team, and our community are our heart and soul.And if our brilliant people have taught us anything, it is that we can do all kinds of ...Show moreLast updated: 7 days ago
- Promoted
Team Leader, Childrens Contact Service
Relationships Australia New South WalesGosford, New South Wales, Australia Support the Centre Manager to deliver and grow the Children's Contact Centre program.Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timel...Show moreLast updated: 5 days ago
TEAM LEADER, CHILDRENS CONTACT SERVICE
Relationships Australia NSWGosford, NSW, AU Support the Centre Manager to deliver and grow the Children's Contact Centre program.Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timel...Show moreLast updated: 16 days ago
- Promoted
Development Assessment Team Leader
Willoughby City CouncilCouncil of the City of Sydney, New South Wales, Australia Join to apply for the development assessment team leader role at Willoughby City Council.Direct message the job poster from Willoughby City Council.
Development Assessment Team Leader.Lead projects ...Show moreLast updated: 1 day ago
Service Leader-Minchinbury
Camp AustraliaParramatta, NSW, AU At our service in Minchinbury you’ll lead a passionate team of educators dedicated to creating a safe, welcoming space where children can relax, have fun, and flourish.
In this role, you’ll design a...Show moreLast updated: 5 days ago
Service Leader-Baulkham Hills
Camp AustraliaHills District Sydney, NSW, AU At our service in Baulkham Hills! you’ll lead a passionate team of educators dedicated to creating a safe, welcoming space where children can relax, have fun, and flourish.In this role, you’ll desi...Show moreLast updated: 10 days ago
- Promoted
Service Leader-Minchinbury
Camp Australia Pty LtdCouncil of the City of Sydney, New South Wales, Australia At our service in Minchinbury you’ll lead a passionate team of educators dedicated to creating a safe, welcoming space where children can relax, have fun, and flourish.
In this role, you’ll design a...Show moreLast updated: 1 day ago
- Promoted
Team Leader, Childrens Contact Service
Relationships Australia NSWGosford, New South Wales, Australia Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW...Show moreLast updated: 3 days ago
Service Leader - Penrith
Camp AustraliaParramatta, NSW, AU At our service in Penrith, you’ll lead a passionate team of educators dedicated to creating a safe, welcoming space where children can relax, have fun, and flourish.
In this role, you’ll design and ...Show moreLast updated: 2 days ago
Service Leader- Killarney Heights
Camp AustraliaNorthern Beaches Sydney, NSW, AU At our service in Killarney Heights! you’ll lead a passionate team of educators dedicated to creating a safe, welcoming space where children can relax, have fun, and flourish.In this role, you’ll d...Show moreLast updated: 10 days ago
Customer Service Team Leader
Southern Cross Care NSW & ACTEpping, NSW, AU We have a long history of providing exceptional care that empowers older people to live a full life.When you join us, you will be provided with not-for-profit salary packaging benefits and the supp...Show moreLast updated: 30+ days ago
- Promoted
Service Leader - Penrith
Camp Australia Pty LtdCouncil of the City of Sydney, New South Wales, Australia At our service in Penrith, you’ll lead a passionate team of educators dedicated to creating a safe, welcoming space where children can relax, have fun, and flourish.
In this role, you’ll design and ...Show moreLast updated: 1 day ago
Service Leader - Doonside
Camp AustraliaParramatta, NSW, AU At our service in Doonside, you’ll lead a passionate team of educators dedicated to creating a safe, welcoming space where children can relax, have fun, and flourish.
In this role, you’ll design and...Show moreLast updated: 2 days ago
- Promoted
Team Leader
APSCouncil of the City of Sydney, New South Wales, Australia APS is hiring a Casual / Temporary Team Leader role in Erskine Park, NSW.Apply now to be part of our team.Looking for candidates available to work : .
This is a hands‑on leadership role suited to someo...Show moreLast updated: 1 day ago
Client Engagement Team Leader - Central Coast
Cerebral Palsy AllianceTuggerah, NSW, AU Join us and make a positive difference to the lives of people with disabilities and grow your career as part of our alliance of great minds.
Our shared values are Passionate, Respectful, Ethical, Cu...Show moreLast updated: 30+ days ago
- Promoted
Team Leader Community Development
City of RydeRyde, Australia City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity.It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and...Show moreLast updated: 7 days ago
- Promoted
Team Leader - Contact Centre
HCFCouncil of the City of Sydney, New South Wales, Australia Add expected salary to your profile for insights.As the Member Services Team Leader, you will be accountable for effectively leading, coaching, developing and motivating a diverse contact centre te...Show moreLast updated: 1 day ago
- Promoted
Service Leader-Mannering Park
Camp Australia Pty LtdGosford, New South Wales, Australia At our service in Mannering Park you’ll lead a passionate team of educators dedicated to creating a safe, welcoming space where children can relax, have fun, and flourish.In this role, you’ll desig...Show moreLast updated: 30+ days ago