Client Care Representative | Clinical Administration | PT - Port Macquarie

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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products : we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Port Macquarie, Australia

Client Care Representative | Clinical Administration | PT - Port Macquarie

159472

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service / admin professional at our hearing clinic in Port Macquarie, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent part-time position (3 days / 22.8 hours per week), with working hours scheduled between Wednesday to Friday, 8 : 30 am – 4 : 30 pm. We’re looking for someone with the flexibility to increase hours as needed, such as for leave coverage.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists / Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

What’s in it for you?

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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