Service Delivery Consulting Manager

About Snowflake

Snowflake is at the forefront of the Data Cloud, a global network where thousands of organizations mobilize data with near‑unlimited scale, concurrency, and performance. Inside Snowflake, we are a team of people with a passion for helping customers drive outcomes and get the most out of their data.

Professional Services

Our Professional Services team is the “tip of the spear” for customer success, ensuring our most strategic accounts not only deploy Snowflake effectively but also use it to transform their business.

Position Summary

Snowflake is seeking a Service Delivery Consulting Manager to lead, mentor, and grow our high‑performing team of Service Delivery Managers (SDMs) and build our new Innovation Advisory Capability. This is a critical people‑leadership role combining team management, strategic customer engagement, and technical advisory. You will be responsible for a team that owns the post‑sales technical and strategic relationship for our most important customers while also leading the “Innovation Advisory” function for the region.

Team Leadership & Management

• Lead and Inspire : Manage, hire, and develop a world‑class team of Service Delivery Managers and Innovation Advisors, fostering a culture of customer‑centricity, collaboration, and continuous improvement.
• Coach and Mentor : Provide active coaching, mentorship, and career development guidance to your team members, helping them grow in their roles and careers.
• Drive Performance & Accountability : Be accountable for your team’s performance against key delivery and commercial metrics, including :
• Manage Team Utilisation to >

60%

Innovation Advisory & Strategy

Service Delivery & Customer Success

Our Ideal Candidate Will Have

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

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