Citrix Support Engineer

Overview

Job Description for Citrix Support Engineer in Sydney.

Responsibilities

• Serve as operational 2nd / 3rd level of escalation for Citrix XenApp / XenDesktop and related technologies.
• Responsible for pro-active problem solving of Citrix XenApp / XenDesktop farm issues, capacity problems, and tuning the Citrix XenApp / XenDesktop environment to achieve optimal performance and availability.
• Systems administration including Server OS, Citrix, applications-related administration, perimeter device administration, virtualisation technologies, systems monitoring / management.
• Management of Hyper-V and XenServer platforms serving the XenApp / XenDesktops workloads.
• Act as root cause driver to identify and remediate platform configuration issues or bugs.
• Deploy, maintain, and enhance the security of server and desktop systems. Change and configuration management, anti-virus measures, patch management, and system scans.
• Ensure ongoing operation of systems / applications through troubleshooting, scheduling / monitoring jobs and technology-related business processes, and third / fourth-level support.
• Produce XenApp / XenDesktop health check processes and methods required to reduce and eliminate XenApp / XenDesktop issues affecting end users.
• Lead resolution of specific issues and internal projects associated with assigned responsibilities for Citrix XenApp / XenDesktop platform and technologies.
• Assist with delivery of project deliverables of Citrix XenApp / XenDesktop platform.
• Must have hands on experience on Citrix NetScaler.
• Must have worked on HyperV and VMWare.
• Knowledge of FSLogix and Citrix UPM.
• Comfortable with rotational shifts and after hours on-call support.

Qualifications

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