Site Reliability Engineer

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan‑experience company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!

Our Group includes a Fan Experience Platform (Ticketek) that sells tickets and provides value‑added services, event promotion across touring, sport and family experiences, and a digital business (Ovation) focused on delivering seamless data‑driven outcomes for fans and partners.

About the Role

We are hiring a Site Reliability Engineer to join TEG’s Technology department and champion the reliability and scalability of our global live entertainment platforms. In this role, you will apply software‑engineering principles to operations, proactively enhancing system reliability and preventing outages to deliver seamless experiences for our customers across our global ticketing platform.

Locations : Adelaide, Sydney, Melbourne or Brisbane.

Responsibilities

• Proactively guard the health, availability, and performance of TEG's critical global production systems
• Engineer and automate robust monitoring and auto‑healing solutions to proactively prevent outages and meet service level objectives (SLOs)
• Drive Infrastructure‑as‑Code (IaC) principles for provisioning and deploying our highly available, scalable platforms
• Lead critical incident response efforts, ensuring rapid resolution and restoration of platform stabilitty
• Provide technical leadership during major incidents, focusing on swift problem analysis and effective communication to stakeholders
• Transform incidents into progress by conducting deep post‑mortems and driving the implementation of strategic preventative measures across various teams
• Build and maintain high‑performing, fault‑tolerant distributed systems emphasizing resiliency and efficiency
• Elevate operational maturity by continuously improving processes, tooling, and efficiency across the department
• Champion operational excellence and shared responsibility, collaborating with development and other teams to improve processes and tools
• Innovate system design by evaluating and integrating new technologies to enhance reliability, scalability, and security
• Mentor and coach colleagues, elevating the overall reliability engineering capability and maturity of the Technology department

Essential Experience & Skills

Desirable Experience & Skills

Benefits

Equal Opportunities

TEG is an equal‑opportunity employer committed to embracing diversity, respecting, and caring for our people and communities.

If there are any adjustments needed to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

Only direct applications will be considered. No recruiters please.

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