Guest Service Agent

Overview

Oaks Casuarina Santai Resort are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You will guide guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries, and be remembered for superb customer service and positive energy.

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Note : This position is based in Casuarina, 2487.

Hourly Rates

Qualifications

Additional Information

Our people drive the success of our business. We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Note : Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Oaks Hotels, Resorts & Suites by 2x

Sign in to set job alerts for “Guest Service Representative” roles.

Broadbeach, Queensland, Australia

Additional postings removed for clarity and relevance.

#J-18808-Ljbffr