Customer Success Manager

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

PG Forsta is a leading experience measurement, data analytics, and insights provider for complex industries. Originating in U.S. healthcare, we now serve clients globally to improve human experiences at the heart of their businesses. Our offering combines technology, data, and expertise to help clients prioritize opportunities, accelerate improvement, and build lifetime loyalty among customers and employees.

Key Responsibilities

• Serve as the main point of contact and strategic advisor for the Australian Bureau of Statistics (ABS).
• Lead Quarterly Business Reviews and track progress toward ROI and solution effectiveness.
• Coordinate migrations, system upgrades, deployments, and scheduled maintenance with minimal impact to ABS.
• Maintain alignment on technical and business timelines across teams.
• Curate training materials and drive stakeholder learning to ensure adoption of Forsta tools.
• Manage escalations and coordinate resolution across internal teams.
• Work with global departments including GRC, Security, Legal, and Product to ensure delivery of contractual and compliance obligations.
• Capture client insights and translate them into actionable feedback to improve Forsta’s platform and services.
• Provide regular reporting on key health indicators such as support ticket trends, performance data, and product usage metrics.

About You

You’ll Bring

Don’t meet every single requirement? PG Forsta is dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly, encourage you to apply anyway. You may be the right fit for this or other roles.

Pay Transparency Non‑Discrimination Notice – Press Ganey will not disclose or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant, except as permitted by law.

All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here : https : / / www.pressganey.com / legal-privacy /

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