IT Change Manager - Payments Operations Program

IT Change Manager - Payments Operations Program

Join to apply for the IT Change Manager - Payments Operations Program role at Reserve Bank of Australia

Play a key role in a significant transformation initiative in payment operations. The Payments Operations Program (POP) is a large, business‑led program focused on uplifting the operating model and resourcing for the RITS ecosystem, strengthening shared services processes and IT controls, and improving knowledge management and training for staff supporting RITS.

As part of the Enterprise Change Practice, you will be supported day‑to‑day by the program Senior Change Manager, leading people‑focused change activities for technology uplift in the payment operations environment. You will work with multiple stakeholders to ensure successful adoption of new processes, systems and ways of working across the organisation, delivering an end‑to‑end change program.

Key Responsibilities

• End‑to‑End Change Management : Lead the development and execution of change plans, including stakeholder engagement, impact assessments, communications and transition planning.
• Communications Planning & Execution : Design and deliver communication and engagement plans that bring clarity and confidence to change.
• Collaboration & Influence : Partner with project teams and business leaders to embed sustainable change.
• Training & Capability Uplift : Design and implement training plans to support behavioural and process change.
• Conduct change impact assessments to analyse how changes affect people, processes, systems and culture.
• Monitor and report on change readiness using surveys, interviews and data to assess readiness and track adoption progress.

About You

Why Join Us

Why RBA

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia’s banknotes and operates infrastructure critical to the payments system, contributing to the welfare of the Australian people. Our people play a critical role in achieving these objectives, conduct themselves with integrity, and strive for excellence in their work.

The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

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