Technical Support Specilaist

About Our Client

This opportunity is with a well-established, mid-sized organisation in the professional services sector. The company is recognised for its focus on delivering exceptional client outcomes and maintaining a robust technology infrastructure.

Job Description

• Provide first and second-level technical support to end-users through various communication channels.
• Troubleshoot and resolve hardware, software, and network-related issues promptly.
• Document and log all support activities in the ticketing system for tracking and reporting purposes.
• Assist with the installation, configuration, and maintenance of IT equipment and software.
• Collaborate with the Technology team to escalate and resolve complex issues.
• Deliver training and guidance to users on technology tools and best practices.
• Perform regular system checks to ensure optimal performance and security.
• Contribute to the development of technical support documentation and resources.

The Successful Applicant

A successful Technical Support Specialist should have :

• 3+ years experience in IT systems, hardware, and software troubleshooting.
• Proficiency in supporting Windows operating systems and Microsoft Office Suite.
• Experience with remote desktop support tools and ticketing systems.
• Legal industry background is preferred
• Experience in Cisco and In tap
• Good communication and stakeholder management skills.
• Experience in training and mentoring Juniors.

What's on Offer

• Opportunities for career growth and skill development within the technology department.
• Supportive and collaborative team environment.
• Access to ongoing training and resources to enhance your expertise.

If you are a motivated Technical Support Specialist looking to make an impact in the professional services industry, we encourage you to apply today!