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eCommerce Operations Administrator

eCommerce Operations Administrator

Anaconda GroupVIC, AU
13 days ago
Job description

eCommerce Operations Administrator

Apply now Job no :

Work type : Full time

Location : VIC - Metro

Categories : e-Commerce

  • Iconic Australian owned & operated global retail business
  • Retail experience and high attention to detail
  • Hybrid Role in a vibrant team culture where we embrace pace and new ideas

Spotlight Retail Groups' eCommerce team is looking for an eager, quick-learning problem-solver to join our vibrant, fast-paced team, located at South Melbourne in a full-time hybrid role!

This role is perfect for a professional looking to transition their foundational retail experience into the exciting world of digital operations.

What You Will Be Doing :

This is a dynamic, hybrid role where you will learn to become the operational backbone of our digital fulfillment process. You will be instrumental in ensuring a smooth, stream-lined outcome for every customer order. Your key responsibilities include :

  • Order Flow Management : Learn to monitor and maintain the logic for order routing across our business systems.
  • Fulfillment Facilitation : Act as a critical investigator to identify and resolve fulfillment issues , collaborating with partners to keep orders moving seamlessly.
  • Risk & Security : Administer our fraud monitoring systems, acting as the first line of defence and escalating fraud issues to relevant authorities.
  • Operational Oversight : Monitor freight charges and logistics data to pinpoint inconsistencies, contributing to efficiency improvements in fulfillment.
  • 3rd Party Partnership Support : Provide essential business support and administration for our 3rd party fulfillment and operational partners .
  • Process Excellence : Adhere to and champion robust administrative and support system-based processes to maintain operational integrity.
  • About You :

    If you are a self-starter with a passion for online retail, this is your opportunity to build a career.

  • Foundational Retail Experience : Experience working in any retail environment (store floor, customer service, or warehouse) or a strong foundational understanding of retail operations is highly valued.
  • Initiative & Problem Solving : You are a natural problem solver who takes initiative, approaching obstacles in a creative, assertive, and solution-oriented manner. You are driven to get results.
  • Team & Communication : An excellent communicator, capable of working effectively with cross-functional teams and partners through clear verbal and written communication.
  • Customer-Centric Focus : A demonstrated ability to think quickly and make informed, sound decisions that benefit both the business and our Customer Experience.
  • Flexibility : Willingness to be flexible with hours, including working a 7-day roster and adapting when critical deadlines must be met.
  • Why Spotlight Retail Group?

    We pride ourselves on offering more than just a job; we offer a career growth platform within a supportive, innovation-focused culture.

  • Financial Rewards : Enjoy a competitive salary combined with a significant Profit Share component.
  • Work-Life Balance : Generous hybrid working model from our centrally located South Melbourne office, close to the market.
  • Unbeatable Discounts : Access incredible Team Member Discounts across all our iconic brands (Spotlight, Anaconda, Harris Scarfe, and Mountain Designs).
  • Impact & Exposure : Direct exposure to key senior stakeholders in one of Australia's largest retailers, allowing you to influence high-level strategy.
  • Growth Culture : A dynamic environment that rewards initiative, creativity, and career development opportunities.
  • Extra Benefits : Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.
  • Who We Are

    Spotlight Group Holdings (SGH) is a leading Australian privately-owned and operated family business. We control, operate, and invest in a diverse set of businesses and assets, structured across three core pillars :

  • Spotlight Retail Group (SRG) : Home to iconic, market-leading retail brands like Spotlight , Anaconda and Harris Scarfe .
  • Spotlight Property Group (SPG) : Managing a significant portfolio of property assets.
  • Spotlight Group Investments (SGI) : Overseeing investments and other direct assets.
  • Join us and be part of a company that is passionate about driving business growth and delivering exceptional value.

    Advertised : 29 Oct 2025 AUS Eastern Daylight Time

    Applications close :

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    Ecommerce • VIC, AU

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